Crypto.com Review
Crypto.com is one of the world's largest cryptocurrency exchanges with over 150 million registered users and 400+ supported digital assets.
The platform goes beyond basic trading, offering a Visa card with cashback rewards, crypto lending, staking programs, and a tiered Level Up membership that can eliminate trading fees entirely.
How We Rate Crypto.com
At Financer, all companies go through a thorough research and review process. Here's how we rate Crypto.com:
| Category | Rating |
|---|---|
Interface & App | ⭐⭐⭐⭐ |
Coin Selection | ⭐⭐⭐⭐⭐ |
Fees | ⭐⭐⭐ |
Security | ⭐⭐⭐⭐⭐ |
Card Rewards | ⭐⭐⭐⭐ |
Customer Support | ⭐⭐ |
Overall | ⭐⭐⭐⭐ |
Crypto.com Overview
Crypto.com launched in 2016 with a mission to put cryptocurrency in every wallet. Since then, it has grown into one of the largest platforms in the industry, serving over 150 million users across dozens of countries.
The platform lets you buy, sell, and trade 400+ cryptocurrencies with fees starting at 0.25% for makers and 0.50% for takers. Bank transfers (ACH) carry no purchase fees, making it one of the cheapest ways to buy crypto if you skip the credit card.
Quick summary of Crypto.com:
| Feature | Details |
|---|---|
Supported cryptocurrencies | 400+ |
Minimum trade | $1 |
Trading fees | Maker: 0.25%, Taker: 0.50% (entry level) |
Credit/debit card fee | 2.99% |
ACH bank transfer fee | Free |
Registered users | 150+ million |
Headquarters | Singapore |
U.S. availability | 49 states (not New York) |
Crypto.com is best for:
- Mobile-first crypto traders who want an all-in-one app
- Users looking for Visa card cashback rewards on everyday spending
- Investors interested in staking and earning yield on their holdings
- Active traders willing to stake CRO tokens for steep fee discounts
Where Crypto.com Stands Out
With 400+ supported cryptocurrencies, Crypto.com has one of the broadest selections you will find. The platform supports everything from Bitcoin and Ethereum to smaller altcoins and tokenized real-world assets.
Funding your account via ACH bank transfer is completely free, which is a major advantage over competitors that charge for every purchase method. If you hold CRO tokens, your trading fees drop even further, and the Level Up membership can eliminate them entirely.
The Visa card program is a standout feature. Depending on your tier, you can earn between 1.5% and 6% cashback in CRO on everyday purchases, plus perks like free Netflix and Spotify subscriptions.
Where Crypto.com Falls Short
High entry-level trading fees: The default 0.50% taker fee is roughly five times higher than the 0.10% industry average. You need to either trade significant volume or stake CRO to bring this down.
Credit card surcharge: Buying crypto with a credit or debit card costs 2.99% on top of the trading fee. ACH transfers avoid this, but they take longer to process.
U.S. limitations: The full Crypto.com Exchange (the advanced trading platform) is not available to U.S. users. Americans are limited to the app, which has wider spreads. New York residents are blocked entirely.
Customer support: This is the platform's biggest weakness. Trustpilot shows a 1.3 out of 5 rating from over 9,000 reviews, with common complaints about slow responses and unresolved issues.
Products and Features
Crypto.com offers a wide ecosystem of financial products beyond basic crypto trading:
- Buy, sell, and trade 400+ cryptocurrencies
- Visa card with up to 6% cashback and lifestyle perks
- Level Up membership (Plus, Pro, Private tiers)
- Crypto Earn staking program with APYs up to 19%
- Crypto loans backed by your holdings
- DeFi Wallet for self-custody and DeFi access
- Crypto.com Pay for merchant transactions
The Crypto.com App
The mobile app is the primary way most people interact with Crypto.com, especially in the U.S. where the desktop exchange is not available.
You can buy over 400 cryptocurrencies using ACH transfers, debit cards, or credit cards. The app includes price alerts, portfolio tracking, and the ability to send crypto to other Crypto.com users instantly with no fees.
Crypto.com Visa Card
The Visa card program is one of Crypto.com's biggest draws. It works as a prepaid card you load with crypto or fiat, then spend anywhere Visa is accepted.
The card tiers are tied to the Level Up program:
- Basic (Free): Midnight card, 0% cashback, $200/month free ATM withdrawals
- Plus ($4.99/month): Ruby Steel card, up to 2% cashback, zero trading fees on up to $20K/month
- Pro ($24.99/month): Jade Green/Royal Indigo, 3% cashback, Priority Pass lounge access, zero fees on up to $50K/month
- Private (CRO lockup starting at $45K): Icy White/Rose Gold or Obsidian, 4-6% cashback, unlimited zero-fee trades, up to 9.5% yield on staked CRO
Crypto Earn
Crypto.com's staking and earn program lets you lock up your crypto for flexible or fixed terms and earn yield. APYs vary by asset and lock-up period, with rates reaching up to 19% on select tokens like SOL and ETH. Level Up members get bonus APY on top of base rates.
Crypto Loans
You can borrow against your crypto holdings without selling them. Deposit supported assets like BTC, ETH, or CRO as collateral and receive a loan of up to 50% of their value. No credit check required, and repayment terms go up to 12 months.
Crypto.com Fees
Trading Fees
Crypto.com uses a maker-taker fee model based on your 30-day trading volume. Here is the base fee structure for users with no CRO staked:
| 30-Day Volume | Maker Fee | Taker Fee |
|---|---|---|
Under $10,000 | 0.25% | 0.50% |
$10,000 - $50,000 | 0.18% | 0.35% |
$50,000 - $100,000 | 0.14% | 0.25% |
$100,000 - $500,000 | 0.10% | 0.18% |
$10,000,000+ | 0.00% | 0.05% |
Staking CRO unlocks additional discounts. For example, staking 5,000 CRO can reduce both maker and taker fees to around 0.07%. Level Up Pro and Private members get zero trading fees up to their monthly limits.
Other fees to know:
- ACH bank transfers: Free
- Credit/debit card purchases: 2.99%
- Crypto deposits: Free
- Crypto withdrawals: Varies by asset (e.g., BTC withdrawal is 0.0005 BTC, roughly $50 at current prices)
- Fiat withdrawals: Free via ACH
Is Crypto.com Safe?
Cold Storage and Fund Protection
Crypto.com stores 100% of customer cryptocurrency in offline cold storage, which is an industry-leading practice that significantly reduces hacking risk. The platform requires multi-factor authentication for all withdrawals and enforces a 24-hour delay on transfers to new wallet addresses.
Regulatory Compliance
Crypto.com is registered with FinCEN as a money services business and holds state-level money transmitter licenses in 49 U.S. states (New York excluded). Globally, it is licensed by the FCA in the UK, VARA in Dubai, and is fully compliant with the EU's MiCA regulation.
The platform holds the following security certifications: Cryptocurrency Security Standard (CCSS), ISO 27001:2013, ISO/IEC 27701:2019, and PCI:DSS 3.2.1 Level 1.
Insurance
Crypto.com carries a $150 million direct insurance policy led by Arch Underwriting to cover potential losses from security breaches. Note that this is not FDIC insurance, and your crypto holdings are not covered by the same protections as traditional bank deposits.
Past Security Incident
In January 2022, a breach affected 483 accounts with approximately $30 million in unauthorized transactions. Crypto.com reimbursed all affected users and implemented additional security protocols afterward. No customer funds were permanently lost.
How to Use Crypto.com
Getting started on Crypto.com takes about 10 minutes. Here's how:
Download the app
Get the Crypto.com app from the App Store or Google Play. Create an account with your email address and set up a strong password.
Verify your identity
Complete the Know Your Customer (KYC) verification by uploading a government-issued ID and taking a selfie. This is required by U.S. regulations and typically takes a few minutes.
Fund your account
Link your bank account for free ACH transfers, or add a debit/credit card (2.99% fee). ACH transfers have a $20 minimum. Wire transfers require a $5,000 minimum.
Start trading
Once funded, browse the 400+ available cryptocurrencies and place your first trade. The minimum purchase is just $1.
How Financer Rates Crypto.com
Crypto.com is a solid platform for users who want more than just basic crypto trading. The combination of 400+ coins, a rewarding Visa card program, and competitive fees (once you stake CRO or join Level Up) makes it a comprehensive crypto ecosystem.
The biggest downside is customer support. If something goes wrong with your account, getting help can be frustrating and slow. The entry-level trading fees are also higher than average unless you take steps to reduce them.
For U.S. users specifically, the lack of access to the full exchange platform is a limitation. You are restricted to the app, which generally has wider spreads than the exchange.
Crypto.com vs. Coinbase
Both are top-tier crypto platforms, but they serve different priorities.
Coinbase is the easier platform for beginners. It has a cleaner interface, stronger educational resources, and better customer support. However, Coinbase's basic trading fees are higher, and it supports fewer cryptocurrencies (around 250 vs. Crypto.com's 400+).
Crypto.com wins on fees for active traders (especially with CRO staking), coin variety, and its Visa card rewards. Coinbase wins on ease of use, educational content, and regulatory transparency.
Customer Service
Crypto.com offers support through live chat in the app, email, and an online help center. There is no phone support.
The platform's Trustpilot rating is 1.3 out of 5 based on over 9,000 reviews. Common complaints include slow response times, difficulty resolving account issues, and unclear communication about frozen accounts.
Crypto.com does respond to complaints on review platforms, but the volume of negative feedback suggests systemic issues with support capacity.
Crypto.com Alternatives
If Crypto.com is not the right fit, here are some alternatives worth considering:
| Exchange | Best For | Trading Fees | Supported Coins |
|---|---|---|---|
Coinbase | Beginners and education | 0.40% maker / 0.60% taker | 250+ |
Kraken | Advanced traders | 0.16% maker / 0.26% taker | 300+ |
Binance.US | Low fees | 0.10% maker / 0.10% taker | 150+ |
eToro | Social/copy trading | 1% spread | 100+ |
Should You Use Crypto.com?
Crypto.com is a strong choice if you want a single platform that handles trading, earning, spending, and storing crypto. The Visa card rewards and Level Up program add genuine value that most competitors do not match.
If customer support is a priority for you, or if you are a complete beginner who wants hand-holding, Coinbase may be the better starting point. For the lowest possible trading fees, Binance.US or Kraken are worth comparing.
Crypto.com FAQs
Is Crypto.com safe to use?
Yes. Crypto.com stores 100% of customer crypto in offline cold storage, requires multi-factor authentication, and holds CCSS, ISO 27001, and PCI:DSS Level 1 certifications. It is registered with FinCEN and licensed in 49 U.S. states. The platform also carries a $150 million insurance policy through Arch Underwriting.
What are Crypto.com's trading fees?
Entry-level fees are 0.25% maker and 0.50% taker for users with under $10,000 in 30-day volume. Fees decrease with higher volume and CRO staking. Level Up members (starting at $4.99/month) get zero trading fees up to certain monthly limits. Credit card purchases carry an additional 2.99% fee, but ACH bank transfers are free.
Does Crypto.com report to the IRS?
Yes. Crypto.com issues Form 1099-MISC to U.S. users who earn more than $600 in income through the platform (such as staking rewards or referral bonuses). All cryptocurrency transactions may be subject to capital gains taxes, and users are responsible for reporting their trading activity.
Is Crypto.com better than Coinbase?
It depends on your priorities. Crypto.com offers lower fees (especially with CRO staking), more cryptocurrencies (400+ vs. 250+), and a better rewards card. Coinbase is easier to use for beginners, has stronger educational resources, and better customer support. For active traders, Crypto.com generally offers more value.
Where is Crypto.com available in the U.S.?
Crypto.com is available in 49 U.S. states. New York is the only state where the platform is not available due to the state's BitLicense requirements.
How do I withdraw money from Crypto.com?
To withdraw fiat currency, navigate to your fiat wallet in the app, select Withdraw, choose your linked bank account, and enter the amount. ACH withdrawals are free and typically take 2-5 business days. For crypto withdrawals, go to your crypto wallet, select the asset, tap Withdraw, and enter the destination wallet address.
What is the Crypto.com Level Up program?
Level Up is Crypto.com's membership program with three paid tiers: Plus ($4.99/month), Pro ($24.99/month), and Private (requires CRO lockup starting at $45,000). Benefits include zero trading fees up to monthly limits, Visa card cashback between 2% and 6%, and perks like free streaming subscriptions and airport lounge access.
More Crypto.com Reviews
What Users On the Web Are Saying
Crypto.com has a 1.3 out of 5 stars on Trustpilot based on over 9,000 reviews. The most common complaints involve customer support response times, account restrictions, and withdrawal delays.
On the positive side, users frequently praise the Visa card program, the app's interface, and the breadth of available cryptocurrencies. Capterra shows a more balanced 3.1 out of 5 rating from verified users.
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